![]() (They say that 'repeating the incantation over and over again is the key to a good reversing spell'.) Be sure to not only report them to QBO Technical Support, but to use the 'send feedback' option to insure they are recorded 'over and over' again.If you have experiences these, or other bugs, perhaps even some haunting of QBO: I got the idea that some of these issues maybe associated with the QBO-Accountant platform as opposed to QBO in general.Ĭaren not only passed her 'write-up' along to us, but she was wondering what 'we' could/should do to help get these problems resolved. Intuit Support also says that 'not all of these issues impact every user'. For example, there seems to be some issues associated with merging customers and sub-customers when using the QBO Windows App, and while I can recreate the problem with 'merged' elements showing up the next time I logged-in using the App, I didn't get the same result when using QBO within the Chrome browser. I'm still researching other QBO 'oddities'. I found that if you edited other areas of the address it was possible for QBO to hold the changes once you saved them.īelieve it or not I found similar irregularities when editing Vendor related transactions. "I'm surprised, technical support didn't tell you that your computer was 'haunted'." (Murph) It doesn’t matter if you are logged in to QBO via a web-browser or via the QBO Windows App for these first few. Support told me that this problem is “being worked on”.įor some of the issues I had discovered, I was told they had been corrected, but judge for yourself. After speaking with Intuit's QBO Support staff, I confirmed that this is indeed an issue that others have experienced. Initially I didn’t have time to examine the situation closely but I was able to track down the cause. One of the first oddities I observed occurred when I would create a sales receipt and save it, “suddenly” the amount would be zero. The typical QuickBooks Online support recommendations.Ĭaren assured me that it was more than that, this was just 'transient' behavior, but thinks that it could be consistently reproduced. ![]() You know the old, "just sign out and sign back in", or "try a different browser", or "go ahead an clear your 'cache' and 'cookies', and then log back in" responses. I told her that I had seen some people reports in various forums including the QuickBooks Community some 'oddities', and that they had almost always reported that Intuit Support told them it was 'just transient in nature'. When Caren first contacted me about this, she was asking if I had ever heard of some of the 'strange behavior' she had been encountering when working with her clients in several of their QBO files.
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